Midwest Towing and Recovery

On the evening of January 23rd the brakes on my vehicle failed and I needed to call a tow truck. I called Midwest Towing because I had had a great experience with them in the past, however, they sent someone from Harry’s Towing. When the tow truck arrived, I asked the driver why he was there instead of Midwest and he said they were a part of the same company. I was told that I would get a discount if I had my car towed to their sister company, Exhaust Pros, so I had the car towed there for repair. On January 24th the car was ready to be picked up from the shop. I picked the car up shortly before noon that day, and as soon as I got home, I noticed obvious indentations on the trunk. What a terrible eyesore! I wanted to call them back immediately but they closed at noon, so I called Harry’s Towing instead and I was told to meet them Monday at Exhaust Pros. I met with the owner of Exhaust Pros and a person from Midwest Towing, showed them the indentations that had happened while the car was in their hands, and I was told that they did not do it and there was no way it could have been done at their shop. I was also told that their camera system was out and there was no footage of my car being worked on, however, they do have another camera system on its way. My complaint was brushed aside, they did not offer to fix the damage. I am very unhappy with both companies and would never patronize their businesses again. I have attached photos of the damage. The estimated cost of the damages, according to a body shop, is 756.03.