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Reviews
12/03/2014
In December 2014, I placed a pick-up order for fish and chips, i.e. fries. While I was placing the order, I asked the waitress if I could substitute the cold slaw for more fries. She said yes. When I went to pick-up the order, the staff was very friendly. Ennis, the manager, even came out to greet me. After a short chat, I walked back home with my order. I should note that every person in and around Chicago knows how cold it gets in the winter. When I got home, I changed out of my winter gear and opened up my to-go box. Not only did I not have my substitution, but I was not given any fries at all – mind you the name of the dish is “fish and chips.” I called Ale House and spoke to the waitress who took my order. She apologized, but could only offer to fix my order and a credit of fries.
I decided to return to the restaurant. Shortly after I arrived, Ennis came out with my original order of fries. When I asked how he can make this right, he seemed bewildered. After he realized that I did not receive any fries at all, he became apologetic and offered to credit my account with a free burger. I accepted the offer. While Ennis was taking down my phone number to add to his records, I told him that he handled the situation well.
As a current business owner, I can attest to the importance of taking care of your customers when there is a mistake. It may cost you a little up front, but you are making a small investment that will likely pay-off quickly and many times over. As a result of Ennis’ behavior, I will continue to do business with Ale House.
01/10/2012
...is no longer. Like: decent food, ambience and SERVICE. Especially service, now virtually non-existent.
We used to go there for breakfast several times a month (strawberry crepes: yum!) Now, not so much. Recommendation: give Avenue Ale House a pass.
Details
Phone: (708) 848-2801
Address: 825 S Oak Park Ave, Oak Park, IL 60304
Website: https://avealehouse.com
More Info
- General Info
- The Avenue is a restaurant in Oak Park, Ill. The restaurant s menu includes appetizers, soups and chilli, salads, wraps, hamburgers, a variety of sandwiches, seafood, entrees, steaks and chops, dessert and various side dishes. The Avenue also provides catering facilities that include appetizers, a buffet or combined buffet, family meals, plated lunch and bar menus. It also provides a special pizza menu that includes fresh tomato and basil, cherry tomato and spinach, barbecue Hawaiian, philly cheese steak and four cheese pizzas. The Avenue also hosts rooftop parties and private events.
- Extra Phones
Phone: (708) 848-2816
Fax: (708) 848-2802
- Payment method
- amex, discover, master card, visa
- Price Range
- $$
- Neighborhood
- Oak Park
- AKA
The Avenue Ale House
- Other Link
- Categories
- Other Information
Cuisines: Caterers, Brew Pubs, American
Price Range : Average
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