EchoPark Automotive Baltimore

Customer for Life! I have been very pleased with Carbiz over the years. I have purchased three used luxury vehicles from them and will continue to come back. The service is excellent and the friendly staff (Fred Alston) is always helpful and a pleasure to do business with.

Flew out from Denver to Baltimore MD to buy this car. I got a great price and great customer service. They picked me up from the airport and took me to breakfast. I had a LONG drive home but was very satisfied that my used cadillac made it home with no issues. Thanks for all the help carbiz!

The sales person worked very hard to keep me at the payments that I requested. I was also given a very good deal for my trade in. My car purchase at Carbiz has been the best experience in buying a car to date. There was no pressure and I felt that Mr. Alston was very patient in meeting my purchasing needs. I will certain recommend Carbiz to family and friends!

Danielle and the entire Carbiz staff were the epitamy of what "customer service" is all about! They worked with me to accomodate my needs and not only did they give me an excellent deal on my trade in but I drove away in an unexpected treasure. They took away all apprehension and made this the absolute BEST transaction I have had with any dealer to date.

Buying my car was the most wonderful and pleasant experience. Matt was one of the best salesperson I've ever met, he understood my needs and my flair for being unique. He was very warm and friendly and really down to earth, just the type of people I love doing business with. Ali was great also she took the fear out of being with the financial dept, her personality is great.

Carbiz has shown me that they really put your needs first,and in my business character and integrity is most important.



Thanks Carbiz for help making it possible to go from a 1993 car to a 2009 with ease.







Thank You





Minister Samonia

Great Place!!! Baltimore's Best kept Secret! I price matched the car I wanted (2007-2008) Lexus ES350 with cars within a 500 mile radius on cars.com and autotrader.com. Carbiz was by far the best price, options, and financing. I did find other cars that were slightly cheaper at other dealerships however one had accident history on the Carfax and another one had a price that did not include Maryland state inspection costs, which the salesman on the phone said could be around 1500 extra... needless to say that was false advertising so buyer beware- the price listed on the web may look appealing but the dealer writes in fine print that it doesn't include inspection costs. Anyway...not at Carbiz.. had a great experience here with Miro. He was polite and extremely knowledgeable. I was happy to find Carbiz and I thought because they carried so many different makes and models that they would not be as thorough with their ... I price matched the car I wanted (2007-2008) Lexus ES350 with cars within a 500 mile radius on cars.com and autotrader.com. Carbiz was by far the best price, options, and financing. I did find other cars that were slightly cheaper at other dealerships however one had accident history on the Carfax and another one had a price that did not include Maryland state inspection costs, which the salesman on the phone said could be around 1500 extra... needless to say that was false advertising so buyer beware- the price listed on the web may look appealing but the dealer writes in fine print that it doesn't include inspection costs. Anyway...not at Carbiz.. had a great experience here with Miro. He was polite and extremely knowledgeable. I was happy to find Carbiz and I thought because they carried so many different makes and models that they would not be as thorough with their expertise on each vehicle but they really know their stuff! It was a pleasant experience. ( I even got to meet a Raven's player who was buying a car there the same day I was). My son thought that was "cool"- I would highly recommend this dealership. I'll be back to purchase subsequent vehicles in the future.

Salesperson was great and helped me to find the car I wanted at a decent price. At first I was nervous since many calls were needed to be made since this was my first vehicle, however the transaction went rather smoothly after all :). Very satisfied.

Mr burston is an excellent sales representative. his knowledge of cars is excellent and once we explained to him whats our hearts desire he was able to find the perfect car for my family. we recieved personalized attention that was beyond our expectation !!!

My husband and I purchased a pre-owned BMW X5 from Carbiz. Our experience was the most positive car buying experience I've ever had. Raymond was very professional and pleasant. He was patient during our decision making and was very knowledgeable regarding the vehicle we selected. The finance and insurance representative was able to beat our credit union's interest rate which was very impressive. I am recommending that anyone in the market for a QUALITY PRE-OWNED luxury vehicle take the trip to Carbiz and work with Raymond Allen; you won't regret it!

I went to Car Biz to buy my first car on my own and it was an excellent experience. I got a great price and had the pleasure of dealing with Javier Cuellar. There are excellent car dealers and then there is Javier who worked with me and always returned my calls within a few hours. There was a minor issue with the vehicle and it was dealt with promptly, professionally, and with excellent service standards. Javier has gone above and beyond the call of duty helping me with my car purchase before and after the fact. I visited many other car dealers and did not get even remotely the asme service as I did at Car Biz w/ Javier and his fellow employees. If you want a great car buying experience, go to Car Biz and ask for Javier. Thanks Javier!

i wasn't familiar with carbiz at all prior to going there and my experience with them really started off as the result of a whim. i was searching through AutoTrader for a Subaru STI and found one at Carbiz. for some odd reason i decided to click on the button that evaluates your trade-in. i entered some information and clicked a few buttons and was told by the automated system that the value of my trade-in couldn't be figured due to a transmission problem. "oh well" i thought and proceeded to go about my business. then my cell phone rang (i had given them my number) and it was Matthew Pollock from Carbiz. we spoke for a bit about my situation and what vehicle i was looking for. an appointment was set up for the next morning. Carbiz doesn't open until 9 am but i got there at 8:30 was let in and introduced to Matt. to shorten a lengthy story, my negative equity made getting the STI a painful situation so after a week of seaching and shopping and investigating i ended up with a 2007 Audi A3 wagon, deciding to purchase it from Carbiz. everyone i had dealings with at Carbiz was friendly. and it wasn't that thin facade of friendliness you almost always get from people selling you something, but more of a "neither of us are jerks and attempting to do the other person in" type of friendliness. i communicated my need and wants and Matt was accommodating as much as possible. even the finance manager (my last experience was with a guy that made me feel like he was selling his children's organs to "make this deal work") was friendly on a personal level and informative. i was never unpleasantly surprised at Carbiz. prices were explained clearly and nothing came out of third base to empty my pockets. having negative equity can make getting into a new car difficult but everything went very well at Carbiz. Matt, Chris, and Evan made the process easy and painless.

I was looking online for a used vehicle to replace my current car (a Dodge) which decided it wasn't going to see another Winter under my ownership. As I searched many different routes online, dealers and private sellers, my searches always pointed to an ad for a used Nissan 350Z at Carbiz. I bypassed it for a number of days and finally after a week I decided to go take a look at their inventory. After looking at numerous vehicles I spotted the 350Z on the lot and walked over to take a look. I was immediately impressed with the looks of the vehicle and the condition of it (their entire inventory consists of great cars). I met the salesman Kelvin and after a few discussions about vehicles, I decided I wasn't going to make a decision that night and proceeded to leave. The next day I returned and decided to take the Z for a test drive. I was immediately sold on the vehicle and was on my way to owing a new-used car. The salesman Kelvin was very knowledgeable and made the transaction go as smoothly as possible. The finance manger was very pleasant to deal with as well. Over all I had a very pleasant experience at Carbiz and would return for my next vehicle without hesitation. The folks at Carbiz have all the right stuff to make your car buying experience as painless as possible. Great people, great cars, great dealership. I would recommend them to anyone looking for a quality used vehicle! Kudos to the Carbiz family employees!!!

This is the 3 car I have had to buy in my life and this was by far the best car buying experince I have EVER had!!



Matt (sales) was very friendly and very easy to work with throughout the whole process. He stayed late just for us because I could not make it out to test drive the car until after work. He was also very very willing to take the time to answer and explain every question that I had without any problems. I gave him a figure of what my buget was and he was able to find the PERFECT fit for not only my buget but my lifestyle as well.



Chris (finance) was beyond helpful as well. He made filling out all of the papers and signing of everything so easy that I did not feel like I was at the dealership.



I also traded in a car during this transaction. I feel that I got a very reasonable offer for the trade in car. That I was then able to use as a down payment.



All of the vehicles that I saw on the lot were very well taking care of. I was very impressed with the ENTIRE transaction from start to finish. I would go back to this dealership in the future. I would also refer everyone I know to Carbiz.

My husband and I were very satisfied with Carbiz. The customer service was excellent. The employees and manager were very professional and knowledgeable. Not only that after doing my own research I discovered that Carbiz had the best prices over their competitors and the warranty is great. Everyone we came in contact with was professional. Great dealership. We would recommend it to everyone we know whose looking for a vehicle. Keep up the good work Carbiz. You are the best. I am certain we will be very happy with our new vehicle.

I must say that I am a VERY picky person and I was completely delighted with my service at Carbiz. They were very friendly and helpful being as though I needed a car not now but RIGHT NOW. Even after purchasing my vehicle, my salesperson, Myron, is still available to answer questions that I may have in reference to certain features that I am unfamiliar with on my new vehicle. Im impressed by that because a lot of dealerships treat you like once they make the money off of you, they couldn't care less about whatever issues you may still have. Also after comparing prices with other dealerships, I feel like I got a very good deal on my new car and in this day and time that is most important to majority of consumers. Overall, great experience and thanks for not trying to get over on a single mother:)

I can’t say enough good things about the Carbiz family. They are business made up of PEOPLE who treat all customers (no matter how big or small the purchase) with respect, empathy and professionalism! Their showroom is clean, bright and inviting. They make the car buying experience painless! From the friendly professional employees to the convenience of the "out the door purchase" (tag and title work done on the spot)! I am greeted by name when I go to visit and they helped me transition a horrible situation into a fast easy solution. Carbiz is the ONLY place for me and my family!



OUR STORY-

#1-Two years ago my husband was given rave reviews from a friend about Carbiz. We decided to go check out their inventory. It was the last day of the year and we were just "window shopping". With the help of the great team at Carbiz : Matt who helped us check out the inventory, Evan who helped get the deal done, and Ali who explained and handled all the paperwork, my husband was able to happily purchase a vehicle that night. #2-Two months ago I returned to purchase my teenage daughter her first car. The entire team Matt, Myron and Chris were patient, helpful and informative from beginning to end. Myron spent the majority of the time with us. He is an awesome sales consultant who is knowledgeable, professional yet entertaining. He was GREAT with my daughter and with his help we were able to "bridge the gap" to find a car she loved that mom and dad approved of. #3-Sadly three short weeks after purchasing that vehicle there was an accident. My daughter thankfully was fine but the car was totaled. When I received the news I was devastated. I called Myron. As I explained to him how upsetting it was that I was going to have to tell my baby girl she would not get her car back he listened sympathetically. He then asked if he could check on some things and call me back. He called me back within 30 minutes and helped put my daughter in another car that night! Ali was a great liaison with my lender and also offered to help me in any way.



Thanks again Carbiz for 3 WONDERFUL experiences... Looking forward to our next car purchase... We'll see ya soon!

I have nothing but the best things to say about the Carbiz dealership, from the show room, the lot, staff and the customer service. A dealership with class in its look and its staff. The staff is top notch, they go above and beyond to make there customers happy and satisfied. Whether your waiting in the waiting room, the service department, sales etc all aspects of Carbiz are about making the customer happy. I would HIGHLY reccomend this dealership to anyone looking to purchase a car. I promise you wont be disapointed! I know i wasnt, they exceeded any and all my expectations.

We located the Jeep Wrangler we wanted online and found not only the vehicle we were excited about but the price was 10% lower than comparable vehicles. We contacted the dealer and Kelvin Burnston answered the phone even though it was eight in the evening, on a Saturday. We traveled close to 300 miles, one way, to test drive and possibly purchase the vehicle. We rented a car to travel to Baltimore and when we arrived Kelvin met us in the parking lot and immediately took us to see what would eventually be our new Jeep. The jeep was clean and ready for a test drive, we decided to purchase it at that time.

Financing was provided through the dealership and was the best rate we found. After the paperwork was completed Kelvin offered to return our rental unit to the nearest rental office which was over half an hour away. The overall experience was virtually stress-free, no last minute add-ons, no surprises, just pure professionalism. I would highly recommend to anyone, looking for a quality used car, to shop at CarBiz.

My husband and I have lived in 6 states and have purchased more than a dozen cars for our family, and never have we had a better buying experience. Russ was an extremely knowledgeable and professional salesperson. We highly recommend him. The purchase was painless.

Shortly after I started driving the car, the check engine light came on. I called Russ who spoke with Harvey. He expedited my service, and has on several occasions since made necessary repairs-at no cost!

Everyone we have dealt with has exceeded our expectations-a rarity, especially in their business. Thank you so much for taking such good care of us.

I start looking into buying a new car about # months ago which was when I first emailed Mr Boyd he reply with all the information I need in a matter of hours and continue to follow up with me just to see where I was in my buying status. His emails where very friendly and warm and made me feel that I could really trust him because he wasnt just about getting a car off the lot but making sure it was something I wanted and could afford. When my car died about 4.5 weeks ago I contacted Mr. Boyd again and he was ready and happy to help me get into a new car. I came in we sat down talked about everything I wanted and needed and a budget and price range I also explained to him I had very little credit and what I did have was not very good He express to me that he would do everything he could to put me back behind the wheel. The only reason I didnt leave with a car that day was because the HR departmet at my jobs were closed for the weekend.At this time I went on vacation but Mr Boyd told me he"d be ready to hear from me as soon as I returned. After my vacation I returned to Carbiz at which time Mr. Boyd was attending to mutilply customers at the same time so he introduced me to Mr Pollok who also very friendly and eger to help me in my quest for a new car once all my paper work came back Mr Pollock called me in to look at cars, he had already looked through and pulled out what he thought would be a good match for me and he was 100% right I didnt need a test ride or nothing it was beautiful had low miles great on gas and great monthly payments It was a pleasure to work with both Mr Boyd and Mr Pollock and will recommend everyone I know in the market for a car that I know to go she them