Big Lots

Well over ten days ago while shopping at Big Lots, I found a piece of furniture that was damaged with a deep crack in the front base of the small chest and there was further damage to the back. I left my name and number for the manager of the dept, who was not in at this time to contact me. Unfortuantely days went by and I heard nothing. I revisited the store and spoke to the manager of the furniture department at that time, and was told that the district manager who could authorize a greater markdown would be in the store Sunday as they were doing inventory. I went to the store on Sunday and was told that he wasn't there for the day so I pointed out that I was waiting to hear about my offer of 99,00 for the damaged piece. It still showed a price of 149.00 which only reflected a 50,00 mark down when the piece is badly damaged. I returned to the store one more time and reminded them of my name and number and that I was awaiting a call after they confered with the district manager knowing that he had to authorize the price I was requesting, whixh is extremely generous considering the deep crack on the front of the piece. Early this morning I received a call from the general manager, he had not spoken to the district manager as per my request. He had recieved my message from yet another call to follow up yeasterday where I mentioned that I would be rating this experience for customer service on this web site. What is it with customer service and Big Lots? The request to contact the one in authority for a decision that they say they cannot make is continually ignored. Then on top of that, the general manager rules agaist the offer without doing the only thing I requested, which is confer with the district manager. Sorry, Big Lots, you rated a one because this system did not allow a comment for any less than a one.