Mirror Image Express Car Wash

Wish I could've given 0 stars. My family (5 cars) has frequented Mirror Image for several years. It keeps getting worse. Today we brought in our Kia. Near the end of the wash, we heard a loud clunk like something had been ripped off of the car. It had!!! The entire side bumper/trim had come off the car and was laying on the floor INSIDE THE CARWASH. Someone had to go and retrieve our side trim from where it laid on the floor after it was ripped off. We brought this to the manager's attention and was basically told it was OUR fault. With that rationale, I would've had to have gotten out of the car during the steaming wash to rip the trim off my own car!!? SERIOUSLY? Does that make sense to anyone anywhere? They just lost our business (5 cars twice a month, over $1000 annually). We are going out of our way to alert everyone to never use Mirror Image ever again. Squeaky Clean does a much better job and has great customer service. What happened to us was shameful. I'm embarrassed for you.