Goetze Dental

We bought $130,000 worth of equipment and they didn't and still don't know how to work on it!!! You would think if you sell equipment you would know how to work on it. This company has been the worst company I have ever done business with...it was the first time and of course the last!!! Buyer beware!!!

Goetze Dental repair service is not cheap. You would expect quality work if they are asking for their share of money in return. A simple service call is $175 but that doesn’t even begin to tell the story. Labor is a nice $200/hr. When they send out 3 different people on separate days to interrupt your dental service to repair the same thing it gets ridiculous. Replacing different parts of equipment until they find the problem which was what you thought it was when you called them initially. Terrible and to top it off they continue to charge $10 fuel surcharge. Im afraid their product supply is falling ill to the same add on charges as well. May I suggest other companies like Darby for products and or Patterson for Repair and products even if your location is in the Kansas City area like mine. If I had a patient that had a tooth bothering them and I placed a filling and it didn’t fix the issue well im not going to charge them just to look at it the next visit and then not apply what they paid for the filling toward the crown if that’s what it ends up needing. Guess if I ran my business like they do I wouldn’t care about the extra charges they stick me with. Guess the family owned business is not in touch with reality or simply getting too big for the average solo dentist. FYI: Look around you can get more for your money!