Pizza Hut

If I could I would give it ZERO stars. At 7:45pm 4/15/23 I ordered a simple cheese pizza and soda for my grandson for delivery. Confirmation email said would be delivered by 8:45pm, which in my opinion is still too long, since the store is only 4.4 miles from delivery location. Called store at 8:52pm to inquire about my order...no one answered. Called back at 8:54pm, spoke to night manager Jeff. He would not answer my questions, claimed I was yelling at him and hung up on me. Called back at 8:55pm and he hung up on me again. Called back at 8:59pm, he told me it was given to Door Dash to deliver, since he claimed it would take 2.5 hours to deliver if using his delivery. Jeff said Door Dash driver either stole the order or delivered to wrong location, and he was remaking the pizza. I asked for refund, but am not confident if the bill will be refunded. Have contacted credit card company, they show the charge as pending. Will dispute any charges coming through on account.

I attempted to find the names of the franchisees to contact them personally. I found the store is owned by Hut Midwest LLC, which based on NAICS information owns several Pizza Hut/Wing Street locations. Could not find the names or contact information of the principals of the business.

I will never do business with this store or company again.

The reason I'll never go back to Pizza Hut is because there was a dead cockroach in the box. Just seeing it there after half the pizza was eaten made me sick.

I always order delivery and I have never had a problem with Pizza Hut. They always get the order correct and delivered in a timely manner