It'z My Party Cakery

I ordered a custom 3D cake for my son's graduation. I communicated with them numerous times through email and three times on the telephone, and they sent me a sketch. I paid a total of $408, for the minimum custom cake order. I did NOT get what I paid for. There were important elements missing from the cake, even though they'd been on the drawing and we'd discussed them several times. There were other elements that were completely incorrect. One thing was the wrong color. There was damage to the cake when they delivered it and the work was sloppy--big gaps in something that had been wrapped around the cake (it was a round cake with an edible sheet of a decoration wrapping around it), huge dent in the side of the cake on one side. Holes in the fondant. White streaks through the "chocolate" buttercream--which tasted nothing like chocolate. The cake itself was crumbly. I contacted them, , but they NEVER RESPONDED TO MY MESSAGE. Again, I paid more than $400 to have a custom cake!

Don't use this place for your wedding! They don't stand behind their work! I used them for my wedding cake and cupcakes. The wedding cake was beautiful and perfect. Also tasted good. The cupcakes were completely not what I ordered - not even close. After the wedding, I complimented them on the flavor of the cake and cupcake and the decoration of the cake, but then told them I was disappointing in the cupcake decoration. Their response? "it was an oversight from one of our decorators as to the exact placement of the non-parels on the cupcakes. Even though this was an over sight, it did not adversely affect the product that was provided to you, and we did still provide decoration on your cupcakes." Really? The cupcakes weren't anything like what I ordered but that did not adversely affect the product??? They offered me a whopping $5 refund. I told them to keep it!