The Chocolate Factory

Nice place to have - convenient location esp,as a spot to refuel after shopping in Shorewood. The food is ok, not great, not bad - just decent. The ice cream is consistently too soft (like almost soft serve) and that needs to change. Went a few times, most recently this past Thursday. The cashier was talking to a co worker in the back (she was near the register) as I stood in front of the ice cream area , totally well in her sight and waited for her to acknowledge me. Took over five minutes- then she snapped 'Can you come over here then?' when i asked to order a sub to go. Sorry! didn't know it was such an issue ! Very terse service, she seemed miserable even when we tried to make pleasant conversation. And the place had 2 other people so not sure what the excuse was there. As a result we won't be returning; for mediocre food , bad service well, Shorewood has too many other places that delivers better on both fronts. I will say it was clean at least. It has potential