Tempe Dance West

Signed my daughter up and paid in full for her costume, practice outfit and shoes that we were told would be in the following week. Flash forward 3 weeks and they are still not in and it takes getting upset for something to be done. I asked for compensation for the hassle and some guy (later found out was the owner) said he will see while sitting in another room on his computer. Flash forward ten minutes i am in the dance area watching my daughter and receive and email saying i would be credited for the hassle. I am 15 feet away from you and am having a bad experience with YOUR COMPANY and you email me from the other room. Fast forward again a couple weeks and checking my bank account i notice a $10.00 charge from their studio. I repeatedly call and email asking for an explanation. They explain its for a costume deposit, but why? I already paid for the costume in full. They say error oh there part it will be refunded a week later i get a billing statement for $45.00 fifteen minutes later they charge me $65.00, here i am calling and emailing again. My daughter last dance class was 11.1.17 where my mother in law was less then Thrilled and relayed her concerns to me. We are now 3weeks past first fraudulent charges and no refund and more troublesome issues keep arriving so Michael the owner and I agree it's best if i remove my daughter and be refunded via check from his company. It is now a week after this exchange and no refund despite countless follow up on my end. I would not recommend Tempe Dance West as it is more of a hassle then it is worth.