Ars

In all of my experiences, this company has been absolutely the worst! I have never been treated so poorly, told I was a liar and had two supervisors not have any concern for another human being. These people lie to keep their jobs and install units improperly and the customer has to pay the price! I want everyone in my area and surrounding areas to know never to use this company. The company states if you are not 100% satisfied with our customer service a full refund will be given. Yet another lie from a completely horrid company! We were told by Benny our part would be overnighted and repair would happen when we scheduled it. The company never showed and had no remorse to try and fix the situation. They refused to pay for a hotel, take any money off our $1200 bill for a problem they caused on installation of our unit. We have 3 cats and oxygen tanks in our house and I had to suffer for 6.5 days in 87 degrees! This company called me a liar and refused to do anything and tried to push me onto another company.

I found James Jennings to be very friendly, thorough, and trustworthly! He explained our situation clearly and layed out our options in order to fix the problem. I would certainly request James again in the future, should we have any problems.

My wife and I have been using ARS/Rescue Rooter from the first day we moved into our new home and that was 5 years ago. ARS installed our system and I have had ARS service our system, both Cooling and heating ev3ery year since. The reason is the professional technicians, always friendly, knowledgeable and a real pleasure to deal with, no matter how big or small the question may be. I will continue to have ARS service my systems, as long as I am in this home.

Wayde represented ARS very well. He quickly diagnosed the problem with the system, found the cause of the problem and then corrected the problem. He performed his job very efficiently and effectively. He is personable and courteous. He is a great representative for the company.

Charles Brown was very professional and performed the needed work efficiently. it was a pleasure having his help.

Highly recommended fro HVAC maintenance. Service Tech Thong Ho both prompt and very professional. Most important though is the completely thorough inspection, cleaning and subsequent re-assembly.

Mike was excellent. He arrived promptly and was entirely professional. He quickly assessed the situation and explained what had happened. He recommended a cleaning and restoration firm. Moving forward.

Very knowledgeable, helpful, prompt and reasonable rates.

Very courteous, very knowledgable, extremely pleasant demeanor, will recommend to friends and family! A+ service!

ARS has been a great company to work with. Our recent technician, Wayde, was on time, very friendly, professional, and did a great job. Thanks!

Michael Johnson came to my house representing ARS/Rescue Rooter. He arrived promptly and then listened to me explain about my drainage problem. He gave me great service and he did a great job cleaning up the area that he worked in. I would definitely recommend him to anyone who had a similar problem. Good job!.

James was very professional...explained what he would do for us and was efficient.

Was very professional and customer friendly. Explained all technical aspects perfectly. Seemed very trustworthy.

James Jennings came to service my AC unit. He was on time. friendly, and did a complete check/cleaning of my AC unit. I was very impressed with the overall maintenance service. Great job by James and to ARS for your great customer service.

Kenneth Lee from ARS was out to perform annual PM on our heat pumps last week. He did a very professional job, prompt, courteous. He did the usual attempt at selling add-ons to our system, that ARS always does, but he wasn't pushy, explained all about what was going on with our systems and what the advantages would be for each recommendation. Nice job.

Thong was very professional and courteous. Very knowledgeable about heating/AC equipment. He explained the things he checked and how the system was functioning and suggested things that need to be corrected. I am very pleased with the quality of work.

We have been satisfied ARS customers for years and are always happy with the service, price, and quality workmanship. In particular, Wayde H. was our technician for a cooling system checkup today. He was very professional, knowledgeable, responsive to questions, friendly, and helpful. We highly recommend Wayde and ARS.

Extremely courteous and reliable professional service is what we always count on from ARS and we haven't been disappointed in the 8 years ARS has taken care of our heating, air conditioning and plumbing needs. From the customer service on the telephone to the technicians who come to our home, we rely on them and recommend them to anyone in town!

Charles provided a very friendly atmosphere on introduction. Was interested in my problem. Looked at my problem and then provided options for me to choose from. He provided pictures and a explanation of the problems. He did not take a strong armed approach and wanted to help. He also reminded me that ARS does stand behind it's work and would be in Raleigh for the long haul. I decided on a solution and he called to put the project on a schedule. Charles is credit to your company.

A.r.s. Rescue rooter service tech Jeff Vaughn did a great job repairing a water leak under my house. My 60 year old house has a very low crawl space, but Jeff never complained and got the job done. Jeff also pointed out a problem that another competitor neglected to repair. When you find a Plummer you can trust ,you better keep him.