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Sara S.

06/30/2014

Overall

My family was returning home after a long (6 hour) road trip. We stopped to get our 3 kids happy meals at McDonalds so that we wouldn't have to cook when we got home. We ordered 3 happy meals - 1 with a hamburger and 2 with chicken nuggets. When we got to the window, the lady handed us 2 juice boxes. My husband said, "We had 3 happy meals with juice boxes." The lady at the window shrugged her shoulders and said, "Well, I only have you down for 2." My husband said, "Can we have 3? I ordered 3." The lady said No - she just had us down for 2. We asked for a manager. Another girl came to the window & we explained to her what had just happened. She said, "What do you want me to do?" At this point, I took off my sunglasses and looked at the woman from the passengers seat and said - ARE YOU KIDDING ME?



The girl said, "Ill make you another one." She returned with 3 happy meal bags and another juice box.



We got home and the kids took their happy meal bags inside to eat while my husband and I unloaded our luggage. Then, my 4 year old said, "Wait… there is just barbecue sauce in my nugget box!" My other son said also - "Hey! I didn't get any nuggets!" Then, they both (hungry) started to cry. My 3rd son (who'd order the hamburger) said "THere is sauce all over the inside of my happy meal bag!"



I called the McDonalds and asked to speak with a manager. A young man said he was the manager and I told him what had just happened. He argued with me about it! He said he was certain the girls didn't do it on purpose (last time I checked the BBQ sauce at McDonalds comes in a packet, which has to be opened if you are going to empty its contents into a chicken nugget box). He said he could replace the meals. There was no way I was going to go back to that place after finally making it home after a 6 hour road trip. I don't trust that place - I would't be surprised if they also spit in there.



I am so appalled by the service I just received! And, never in my 33 years have I EVER experienced that type of sabotage at a McDonald's. Who would mess with a kid's food like that?!? We are never going there again!

Details

Phone: (734) 485-7550

Address: 2193 Rawsonville Rd, Van Buren Twp, MI 48111

Website: http://www.mcdonalds.com/

More Info

General Info
We are monitoring all local, state and federal regulations to provide customers with contactless ordering options. While some restaurants may have dining rooms open, others are serving customers through the Drive Thru, with Mobile Order & Pay on the McDonald's App, and with McDelivery®. McDonald’s remains committed to following the data and science with safety as our top priority. In response to the CDC’s guidance, crew and customers will be required to resume wearing masks inside U.S. restaurants in areas with high or substantial transmission, regardless of vaccination status. Masks are always required for customers and crew who are not vaccinated. In addition to performing deep cleaning, safety shields are also in place for protection.
Services/Products
DriveThru GiftCards McDelivery MobileOffers MobileOrdering WiFi
Payment method
amex, discover, master card, visa, cash
Categories
Other Information

Cuisines: Yogurt, Burgers, American, Sandwiches, Hot Dogs, Fast Food, Ice Cream, Healthy, Diner, Cafe, Omelets

Good for Kids: Yes

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